The Coachhouse Veterinary Clinic

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  Sarah Nicholson

  2 months ago

  Very kind and professional vets. Took their time to explain everything and make sure my cats have the best care possible. Thank you.

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  Martin Swanston

  3 months ago

  The most amazing care for our very loved dog Lola. Excellent job dealing with an on going very problematic paw. Competent and caring staff and we couldn’t be more relieved and grateful. Highly recommend.

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  Donna Taylor

  5 months ago

  I would not personally choose to use this veterinary practice again. The veterinary nurses were kind and professional, but my experience with the attending vet was very distressing. My dog attended for a routine castration, and I was later informed that he had become conscious during the procedure. That evening, once home, he became increasingly upset and appeared to be in significant discomfort. By around 11pm, he was crying and extremely distressed, so we took him to Medivet in Woodstock. They were excellent and provided further pain relief and anxiety medication, which helped him settle almost immediately. I had already paid Medivet directly for their call-out and treatment. However, I raised a concern with the original practice that this additional cost could potentially have been avoided if adequate pain medication had been provided for the first night as a precaution. I explained that I was happy to pay for medication itself, but I felt it was reasonable to question the extra call-out fee. Unfortunately, the response I received was defensive and focused solely on payment, with no acknowledgement of the distress my dog experienced. Since the procedure, my dog has also become very anxious about travelling, which had not been an issue before. While I appreciate the nursing staff, based on my experience, I would not feel comfortable returning to this practice with my animals and I will be reporting this to RCVS for their opinion.

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