Jaden Dunn
I am writing to formally express my complaint regarding the standard of care and professional conduct I experienced at this veterinary practice. My cat was admitted for oral surgery and was confined to a cage for several hours prior to the procedure. As a result, I was unable to collect him until approximately 9:00 p.m. Following the surgery, my cat was returned to me in a visibly distressed condition, with significant swelling to his face and head. I was then informed that the procedure had been unsuccessful due to a malfunction of the practice’s equipment. Subsequently, I was advised that my cat may have been suffering from several potential diseases and was strongly encouraged to consent to further diagnostic testing, quoted at a cost exceeding £150. I declined these tests due to the absence of clinical evidence and the lack of any proposed treatment plan. Despite my refusal, I later discovered that diagnostic swabs had been taken without my consent and that I was charged for these procedures. In the days following the failed surgery, my cat remained in a compromised condition. When I contacted the practice to request further examination due to complications arising from the initial treatment, I was informed that he would not be seen unless he was sedated. This was justified on the basis that the staff wished to avoid the risk of injury and potential liability towards me with a bill to follow. I found this response unacceptable, particularly given that his condition was a direct result of the care he had received at the practice. Based on my experience, I believe this veterinary practice failed to provide an acceptable standard of care, acted without proper consent, and demonstrated a lack of professionalism and duty of care.
