Adam Blum
The incompetence and disregard for the health of my cat is mind-blowing. I came to see the Vet as my cat seemed to have a urinary infection and bloody urine. After the exam and medication that was prescribed, I was asked to bring in a urine sample from the cat the next day. I brought the sample in early Thurs morning, and it was very red/bloody. I did not get a call back about the results, so on the next Tuesday (they had the sample for 6 days) at around 10, I called. I got a call back just before 4 from a nurse who told me the BLOODY SAMPLE WAS SITTING ON THE RECEPTION DESK FOR 6 DAYS. The nurse wanted to know if I wanted the sample sent in since it was old and the result may not be accurate. THERE WAS NO MENTION OF TALKING TO A VET OR MANAGEMENT ABOUT THE ISSUE. AND NO CONCERN FOR THE HEALTH OF MY CAT. I had to determine what to do with the sample. I asked to speak to a manager, and she told me not to expect a call back for 2-3 days!! Not believing the message would be relayed, I called back an hour later and asked to talk to a manager or a vet. I still could not get past the receptionist. I was told to email my complaint. THERE WAS NO ONE IN CHANGE IN ANY MANNER THAT I COULD SPEAK TO NOR COULD I SPEAK TO A SENIOR VET. I asked to have a Vet call me as I had no idea what to do and was concerned about my cat. The receptionist could not understand why I wanted to talk to a Vet. I had to explain why I would be concerned about my cat, who had bloody urine compounded by their mistake. You would think Dicks Vet of the University of Edinburgh would be first and for most a veterinarian practice. The bloody sample sat on the desk for 6 days, and how many receptionists saw it and did nothing. Why when I called and the mistake discovered was a vet not consulted for advice about what to do FOR THE HEALTH OF THE ANIMAL before calling me. The whole things was just covered up! I still have not spoken to a Vet. Update: later in the evening, I did receive a call from a Vet who was amazingly kind and understanding. She seemed to really understand the concerns was that no thought had been given to my pet. So I am happy with the Vet response. I still have concerns regarding the receptionist and the nurse.
