Gemma Boulton
I was recommended The Grove vets by a work colleague as my Springer Spaniel needed cruciate ligament surgery and my current vet (a much bigger, multiple practice) would not do a direct insurance claim with my insurer. It was such a worrying time for us but as soon as I met Andy and the team, I was completely reassured that they were the right people to help us. It is clear to see that the animals welfare is the main priority here, rather than money. The care all the staff showed my dog (and me) throughout the whole experience was second to none. Regular check ins with us over the phone and in person, talking us through each step taken. Tash, who deals with the insurance side of things also kept me in the loop and made the whole process as pain free as possible. Will not go anywhere else now and 100 percent recommend










