Ceri Bethell
I have been using this vets for over 25 years and during each and every one of those visits the staff have been very professional and polite. I have found each veterinarian I have seen during consultation, patient and very thorough when explaining what treatment my pet needs to treat them. I was shown empathy and understanding when two very much loved dogs were euthanatised and allowed the time to sit with them once they’d passed. Stating I was not to rush, which I was so grateful for. The only negative was, with my recent visit I was frantically trying to make an appointment over the phone, which didn’t get answered and had to do that on-line, which was quick and easier than I thought so my stress levels didn’t increase after no answer when I called and got an appointment the same day. Definitely better than the GP! The place was really clean and the waiting room was well set up with a separate area for cats and dogs and the blankets with a calming scent to put over my cats carrier which was useful. There’s also a candle advising others when lit someone is grieving, Which I thought was a lovely idea.
