Catherine Devlin
Had an absolute awful experience when picking my cat up after being spayed. When I initially made the appointment I told them I had a voucher from cats protection that would help with money off the operation, the lady on the phone told me that it was fine and just to check it was in date and bring it with me when paying my balance and proceeded to take a deposit and book the appointment. I went to pick my cat up today only to be told they don’t accept them and that no one at the practice would of told me otherwise, tired to say I’d been speaking to a different vet in town yet they had my deposit so it was clearly them, I explained I never would of booked the appointment if they had of told me they didn’t accept the voucher they didn’t care at all and weren’t helpful just tried to blame everyone else such as cats protection, me and other vets. It’s extra stress I did not need and safe to say I will not be back!
