Bethany Wright
Update: I received a lovely card :) Where can I even start... I had to say goodbye to my beautiful hamster Juno this Saturday. She had been incredibly unwell for about two weeks, and Addie had been there every step of the way in her corner and leaving no stone unturned. She made extra time to speak with me, and did everything she could and beyond for my little girl, who she treated with the greatest care, dignity, and respect. I cannot sing Addie's praises enough. She is the vet that every pet owner would hope for and surpasses even those hopes. I am so glad that Juno was in her care, even if the outcome was not what anyone had wanted. Every single person in the Desk team has also helped more than they know. On my first visit, when Juno was not outwardly visibly unwell, they made such a fuss of her when I came to pay. When it was her time, the room I stepped out to, where reception was, was full of quiet compassion. Losing your pet is every pet guardian's worst nightmare, where the concept of comfort seems impossible to imagine. But I can say without a shadow of a doubt that both myself and Juno received the best possible experience in such a dark time. Thank you. Our household is home to many little creatures and I imagine we will be back. It is monumental to know that when things go wrong, this place is here.
