
10/02/26 took my beloved dog of 15 years here today to unfortunately be put down as she was very ill and old , I'm already emotionally distressed with this process and left shocked, it was very emotional and I had most of my family with me to say goodbye, as we went into the room with my dog the Vetinary nurse was smiling and was talking about the prices of each cremation boxes, and handing me the brochure with all the different type of boxes before anything had even happened and my dog was still alive on the table at this point. this was already such a hard process and for someone to be so insensitive made the situation even more horrible than what it needed to be, infact she was smiling the entire process which was very odd,it quite frankly made me feel sick for someone to have this bedside manner, especially when it's someone's job to work with animals and deal with situations like this to our beloved family pets, total lack of empathy, no sympathetic words or any warmth whatsoever. absolutely disgusting and I will never be back or step foot into this establishment again. I would think twice or look elsewhere before anyone else considers using this company.