Richard Jones
I wanted to share my recent experience so anyone considering using this practice or any other Vets4Pets location, can do so with dome awareness. I have recently changed Vets to another practice in Caerphilly and the customer service and interest in my dog's health is far superior than anything received here. My concerns had been ongoing for a while as appointments seemed to be quick and felt like being rushed out the door. My major concerns surrounds the care plans provided. I add a care plan for 7 years and never missed any payments. Only when leaving for another Vets was it pointed out that a vaccination had falled outside of the annual plan period. It was outside by 5 days and at no point did anyone point out it was outside of the period, even when I made the appointment well within the required date. When I then requested my dogs records be passed to another practice, all of a sudden I was met with an invoice. I then had to chase clarity over this over several months with no reply other than to say I still owed an outstanding invoice. The service has been very poor, and I will certainly never use this practice again, or any practice run by Vets4pets.
