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Having just moved to this vets 4 pets. We're happy but also disappointed compared to previous experience, same company different location. So friendly-ish service, felt a little forced and also pushy, the "look" made me feel like a terrible owner. We were just unsure/concerned for her and the sudden high expense. Bombarded with information and the look (felt like with disgust) every time I asked a question/ explained my thinking, surgery then agreed, but treatment within reason. We were updated throughout the procedure. (Hence 3 stars)But not a moment to think, she laid it on thick! just like she did during the previous appointment. Felt as though she had just made up her mind, back at first appointment, at this point.not gentle, borderline forceful, Nurse handing our pup back after surgery was friendly and appeared attentive towards us all, reassuring us and towards our girl. (Again hence 3 stars, credit given where due) Having met two of the receptionists a couple of times. Sometimes okay/friendly, I wouldn't say either were warm/smiling on the three occasions we have so far been. Feeling uneasy on how either of their characters will be.Also a nurse sits out there with them on two of the three visits, (same one both times) and she makes eye contact but doesn't even smile, portraying teenage like attitude, we are both very chatty people, she just chats amongst colleagues, eating lunch. The third appointment was for our boys boosters, wasnt warm with that lady, blank, forceful and pushing to spend more. Again looking at us like rubbish when didn't agree, pressure. We are debating going over to the other vets 4 pets. We'll see. Be warm, be caring of our pups, acknowledge us, and stop pushing.
