Donna Shaw
Wouldn't even give this practice 1 star only had to to give my review which was too long so they didn't show it shame on them vet receptionist nurse not professional or sympathetic and don't ever take small pets like guinea pigs or rabbits to them Rest in peace Lola beautiful rabbit and my precious Gizmo my guinea pig boy just hope I have their ashes as paid to get them cremeted singularly and 1 vet even charged £300 before they did anything with my Gizmo
Neill Thompson
Staff were just about OK. Cost was insane. Spent less than 5 minutes with the vet, got given ear drops for the dog and was charged £100 for the pleasure. £50 for the ear drops, which are available online for £16. So the Vets for Pets charge 212% the retail price for medication. Stay well away and find an independent vet that doesn't take the p***.
Nikki Jackson
A couple of weeks ago, during the last storm, storm Amy, I had to take my German Shepherd to be pts. When I first made a call I got a really nice, polite and sympathetic girl on end of phone. She explained that due to the weather they would be closing early, but if I could get there before 5pm then that would be fine. I explained that I could not lift my dog into car and would have to wait for my son to finish work and I would ring to let them know if I could make it or not. So when I rang back at half 4 to say that we where on our way, the person, who was different from the first, was rude and abrupt and seemed put out when I said that we where on our way. Arrived at vets at a quarter to 5. We were ushered into the examining room by a grumpy receptionist called Lindsay. The actual vet, was lovely and give us time with our dog and said that there was no hurry to leave. When I asked the vet if I just paid at reception she said that I could pay now or pay later. I wanted to pay then. As I left the surgery I was greeted by Lindsay, when I said that I wished to pay there and then, she put her hand on my shoulder and said rudely will I just send you an invoice and practically pushed me out the door! A couple of days later we were sent an unitemised invoice for £385. That was for cremation as we could not bring body home and obviously drugs. When I went to pick up ashes about four days later, the receptionist, who told me she was new was really lovely and sympathetic and seemed to genuinely care. She also asked if £385 was correct. Said I didn’t know but would like an itemised invoice to see exactly how it amounted to that amount. She printed an invoice of but it was not itemised, so she took my email address and said that she would get them to email me one. Paid the amount anyway. Haven’t heard a word back from them! Not very professional and don’t think I will be using them again in future!
6 Woodburn Rd, Carrickfergus BT38 8HQ, UK
BT38 8HQ
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