Amy Boatman
Amazing care for my girl! We had an emergency and they were able to get her in to start treatment immediately. Without their quick actions, I’m confident she wouldn’t be with us today. Thank you to all the staff, we are forever grateful
Elizabeth Stewart
My guinea pig DIED because of poor treatment in vets for pets craigleith. My beautiful guinea pig Noel was taken in on 1st February in the morning he died after receiving “care” at vets for pets craigleith. I say the word care loosely as he was pumped with a cocktail of drugs. Rather than the vet actually trying to figure out what was wrong with Noel. She must have know he was dying as within the hour of him being home he passed away. Yet she didn’t tell us he was actively dying. In fact she said his temperature was up and he was taking to the food. (A guinea pig doesn’t deteriorate within 30 mins of bringing him home!) However she still charged us for the medicines to give throughout the night and recommended for Noel to get transferred to another vet hospital where we would be charged 1k-3k onward. Vets for pets took £396 for the day he was in. And wanted more money to transfer him to said other vets. When he arrived in the morning at vets for pets he was still able to eat on his own. When he was collected he couldn’t move or eat anything. I will not longer be bringing any of my pets here. You’ve lost another client. I acknowledge vets for pets will reply to this and try cover their backs. My response is my guinea pig came in still able to eat. You gave him drugs without diagnosing the issue. He died because of all those drugs… his body couldn’t tolerate it. I will be taking this complaint further so this business gets investigated further. No vet practice should have any bad reviews.
Sandy
The clinical care at Craigleith Vets For Pets was good, which makes the administrative handling of this situation particularly disappointing. After changing banks, I notified the practice and repeatedly made clear in writing that I wanted to continue the healthcare plan and simply needed to update payment details. The response throughout was that the practice could not help, that it was entirely my responsibility to update details with their third-party provider (Animal Health Care), and that there was no alternative support available. I followed the process I was directed to and attempted to contact the provider three separate times, spending 30–60 minutes on hold on each occasion, without the call ever being answered or getting to speak to anyone. I kept the practice informed of this at the time. Despite this, the position did not change. The practice were in contact the provider at the same time, yet no assistance, facilitation, or escalation was offered to help resolve the issue for a customer who was actively trying to continue the plan. The practical message became: wait indefinitely on a customer support line in the hope someone answers, or pay a £60 fee and go elsewhere. We won’t be helping you with this. When I raised the concern that this was a failure of a payment provider that did not appear to have a reasonably fit-for-purpose customer service line, the tone of the correspondence became increasingly unfriendly. The situation then escalated to enforcement of the £60 early cancellation fee, and I was advised that medical records would be transferred once the fee was paid, which was particularly concerning given this involved a six-month-old puppy and continuity of care. I ultimately paid the fee simply to conclude matters and move on, and records were transferred with no further problems. The issue here was not the existence of terms and conditions, but how inflexible process, lack of support, and fee enforcement were prioritised despite repeated, genuine attempts to continue the plan. I am sure they will reply to this review saying it is your responsibility to update your records with their third party provider. This will also be their position to you if you have to make a change. Overall, no complaints on the standard of care. If you are considering a healthcare plan here though, be aware that if anything goes wrong, getting it fixed may depend on reaching a third-party customer support line with substantial waiting times, and there appears to be little practical support if that system fails.
Inside Pets at Home, Craigleith Retail Park, South Groathill Avenue, Edinburgh, Craigleith EH4 2LN, UK
EH4 2LN
Switching vets in the UK is generally straightforward — if you know how the records transfer works. A practical guide for owners ready to change practice.
The Competition and Markets Authority's 2026 vet market reforms are coming. A plain-English guide for UK pet owners — what's changing, when, and how to use it.
A practical decision framework for finding the right UK veterinary practice — without drowning in detail. Links to deep dives on costs, registration, reviews, and the questions that matter.
