Very poor customer service. I always get incorrect information. I once called to make an appointment for Lola, but I don't know why "someone" is also making an appointment for Pirate. Before the appointment, I received a text message about Lola and Pirate's appointment, which I hadn't even asked about. I brought my two dogs with me to the appointment and asked the receptionist to check Pirate's information because he was already vaccinated, and she replied, "Please sit down, the vet will check it." I was ignored. I don't know what the problem is with providing this information? Too difficult? Of course, the vet never checked and double-vaccinated Pirate, and then the vet told me the receptionist failed. Today I was told it was the vet's fault, LOL, it's a circus. I am so regred I did not write official complaint , "sorry" is not enough for me or that pathetic " I am so sorry hear that". You put my dog on reask receptionist to lazy to providing information and vet not checking before vaxined!!
I pay for a care plan, and I can't get what I pay for. Of course, I received different information about this from the vet and the receptionist. And of course, no one can accept blame for someone who is at fault, just like the children. The service at Bersden is much better. I don't recommend this place. It's strange when you can't even find information about your dog! I took my puppies in for a checkup a year ago, and the vet came up with some strange illnesses a month later The puppies had checkups elsewhere, and none of these strange illnesses were confirmed. The dogs are healthy. They were told they had heart defects, something with their teeth, and that one of the puppies needed kneecap surgery because his hind legs wouldn't bend. Shocking!
