Vets for Pets - Leicester Central

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  christopher forrest

  2 months ago

  Got my dog cremated here and ashes in a casket. Everything went well and the staff demonstrated a caring attitude.

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  MythicalSensai

  4 months ago

  Absolutely awful experience: avoid Vets for Pets - Leicester Central I had a booked appointment for 2pm and arrived early. At 2pm the receptionist told me it would be another 10 minutes, which I accepted. By 2:15pm, I asked another receptionist for an update and was told the vet was “busy with someone”. I explained that I had taken time off work and needed to return quickly. She said “another 5 minutes”. I waited another 10–15 minutes, and when I asked again, the receptionist went to the back and returned only to say, “I’m sorry, would you like to reschedule?” with no explanation at all. I asked for the reason, and she said she didn’t know. How can you not know? Why would I reschedule when I booked specifically for today? This is the second time this has happened to me. The receptionist apologised repeatedly, but it meant nothing because clearly nothing has changed. To make it worse, I was told that the vet was busy but she wasn’t even in the practice. So the receptionist lied to me. That’s what made me furious. How can you lie to customers and then apologise as if that makes it fine? Why are they booking appointments for a vet who isn’t even on-site or is running that late? No wonder they have poor reviews. Please, do not take your pets here. The staff showed no empathy, took no accountability, and openly lied instead of giving an honest explanation. Truly disgusting behaviour. I will never use them again. Awful awful people work here.

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  Patrycja Twaróg

  5 months ago

  We saw Maria for vaccination. We have discovered a small gum bleed during a regular check-up. Instead of suggesting simple treatment or cleaning, she immediately wanted to extract the tooth. We noticed a small lump near the tail and she said “if it was at the end, we’d just cut the tail off.” She even laughed and told us to increase our insurance because “it might get expensive.” We went to another vet afterwards – and guess what? Our cat is completely healthy. No infection, no need to remove any tooth, no serious issue with the tail. We left feeling that Maria was trying to push unnecessary and costly procedures instead of caring for the animal’s well-being. Very unprofessional and disappointing experience. Would not recommend.

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