Vets for Pets - Mapperley

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  Zo Bu

  2 months ago

  BEWARE! Caused un-necessary death of my cat. Either negligent or just ignorant. I brought my cat in with a high temperature and advanced tooth decay (which I believed was the reason behind him not eating) - this by the way is despite every health check visit I mentioned his teeth and was always told they were fine. The vet at the time gave my cat antibiotics for the temperature and half mentioned blood tests, but didn't explain why or stress they were important (or I would have agreed - in hindsight, this is likely when I could have saved his life with a FIP diagnosis). I brought him back in, more lethargic and I was worried as he wasn't eating. A different vet checked his vitals and suggested a thyroid test, I asked for the reasoning and for her to share her concerns only to be told there wasn't time for that in the appointment (I later saw in the notes she put that she suggested a thyroid test but didn't suspect a thyroid issue). I booked a dental for a week later. After a couple of days of my cat not eating I called to try to bring the dental forward (at this stage I had no reason to believe it wasn't dental related as no one had corrected me, in hindsight Im now aware I should have had knowledge of all possible diseases so I could suggest them to the vet), they said it was ok him eating just a few treats daily and they couldn't move his appoiontment - I got the impression they just couldn't be bothered to look into it and just brushed my concerns off. I called many other vets and got hold of a different branch of vets4pets (Netherfield) and the girl on reception was really concerned about the symptoms I was describing, spoke to a vet and got him seen the same day. The new vet tirelessly spoke with me and investigated everything and it turned out he had fip. He sadly passed away the first day of his treatment, I can't help but feel if I had been advised why it was suggested I do blood tests when he first came to Mapperley with a high temperature or his gums had been looked at (he was pale and jaundiced) he could have had an earlier diagnosis and he'd still be here. In short I felt this branch had suspicions something was amiss but didn't have the time to talk to me properly about it so went along with my suggestion it might be his teeth. Netherfield was totally different, I witnessed a completely different level of care with them. As from response I can see they've asked me to call and talk to them, but I have no words for them. Talking won't bring back my cat.

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  H I

  3 months ago

  I contacted the practice to ask whether my cat could be seen one day before her Complete Care Plan renewal date, as I will be away on the renewal date and wanted to ensure there was no delay to her plan or medication. During the initial call, the receptionist, Mel, confirmed this would be fine and I could bring my cat in beforehand, make payment, and the plan would simply renew on the system on the correct date. I made it clear that this was acceptable to me. Seconds later, Mel called me back and abruptly changed her position, stating she had made a “note to herself” last year not to allow me to attend early. She incorrectly claimed this would result in my cat receiving two vaccination boosters in one year, which is not true as a full year has passed since my cat’s last booster. The renewal date itself was only moved from 2nd January to 9th January previously due to the practice rescheduling an appointment, yet I was told the system “wouldn’t allow” the date to be corrected hence why I called them to discuss this appointment. What I found most shoking was the sudden shift in tone. The second call was aggressive, condescending, and dismissive, despite no change in circumstances. I was told that if I wanted to attend early, I would have to pay outside of the care plan which raises the question of why this is supposedly unsafe within the plan, yet acceptable if extra money is paid. I have always had positive experiences with the veterinary and nursing staff, but this interaction was unnecessarily stressful, unprofessional and contradictory. Reception staff are often the first point of contact, and this level of inconsistency and attitude is not acceptable in a practice providing medical care for pets.

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  Luna Ngo

  3 months ago

  I am leaving this review after an extremely distressing experience with this practice that ultimately ended in the loss of my cat. I brought my cat to this vet multiple times when he became unwell. At the first visit, around a week before he passed away, I was told that nothing was wrong with him. As his condition continued, I returned again and raised concerns. Blood tests were taken and he was given pain relief, after which his condition worsened significantly with severe lethargy. I then had to take him to the emergency vet, where he was given anti-sickness medication and I was told to wait for the blood test results. Despite my repeated concern about how unwell he was, I was advised to monitor him. On Saturday, when my cat could no longer stand on his feet, I phoned this practice in a state of panic and distress. I was crying on the phone while trying to explain that he could not stand and was clearly deteriorating. During this call, I was told about his blood results and that medication could be given, or that an ultrasound scan could be considered. It was only after I clearly repeated that he could not stand and could not wait that I was finally told his condition had worsened and that I should take him to the emergency vet. I went to the emergency vet immediately. Within approximately 20 minutes of arrival, I was told that it was already too late and that nothing could be done to save him. I am devastated. I sought help early, I brought my cat in repeatedly, I followed all advice given, and I paid significant emergency fees, yet the seriousness of his condition was not recognised in time. Being told to “wait” again and again, only to then be told it was too late, has been incredibly traumatic. This experience has left me with no confidence that concerns are taken seriously or escalated appropriately. My cat deserved better.

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