deborah waters
If I could give less than 1 star I would. Extremely disappointed with the service I received today. Receptionist was unbelievably rude, kept interrupting me and talking over me. Will not be back and certainly won’t be recommending this branch to anyone. A course in customer service wouldn’t go a miss!
Christine Clark
I have been a client with vets 4 pets for a long time, one of the first few to register as the practice opened, registering my beautiful rabbit Jet. Recently I needed an urgent appointment to see the vet regarding my beautiful girl, knowing that eventually, this sad day would come, I phoned and booked Jet in. Jet was nearly 8 years old and well known in the practice and loved like one of their own pets. The decision didn't come lightly to pts my beautiful girl. I praise the vet that day who was nothing but respectful, calming and treated Jet with upmost care as she was prepared to hop over the rainbow. I also cant thank lorna enough for the support she gave me personally, I was devastated. She sat with me in the moments after just telling me story's of Jet on previous admissions, and just supporting me to walk out the door without my girl after giving me all the time I needed. These ladies have so much compassion and empathy. Shortly after I went in for an operation myself and was not able to collect my girls ashes. To the Vets, Nurses and to the receptionists thank you for keeping an eye on my girl until I am fit enough to come get her. Your all amazing 👏
Elizabeth Reid
My dogs are a part of my family and their life is precious. If you feel the same with your pet please avoid using vets4pets@EastKilbride. My girl Lily who has a heart murmur, took not well and I rushed her to that place. The young inexperienced vet miss Lam didn’t list to me, instead focused entirely on her heart murmur which had not changed! She wanted to do expensive ct scan and then said it wasn’t conclusive!!! She advised me to euthanise and told me she wouldn’t last the night! I took her home, she gave her an injection and said she was salivating because her lungs were getting full of fluid! NO! the injection was making her salivate! They advised on expensive unnecessary procedures just to get your money with no thought of your pet. She spent the night hallucinating and we were both terrified. Thankfully, she survived because as I had said she had a bug! We all get them! I tried to complain but got nowhere. The manager sides with his staff and tried to say it was all ‘necessary’ and she was right!!! Please avoid them, dangerous money grabbing people who should not be allowed near animals.
East Kilbride Retail Park Howard Retail, Logie Park, East Kilbride, South G74 4ZA, UK
G74 4ZA
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