Vets Now Bristol

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  Grace O'Neill

  a month ago

  The vet service was amazing! The vet we saw was fantastic, didn't push for anything not needed just gave us the information to decide ourselves. The only reason why I am giving a 3 star review instead of the 5 star is because of the excessive reminders to pay the invoice. I submitted my claim form to them within 24 hours of the visit. Since then I received roughly 7 reminders over 10 days via text, email and post. I understand they need to be paid, but my part to make this happen was done and was either waiting on them or my insurer. I mentioned this and they didn't seem to care simply stating "these are automatic, and include a line to ignore if already done". Not the point I was making and all these reminders are aggressive and anxiety causing! Hence the 3 stars.

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  fru fru

  a month ago

  I had really bad experience at this veterinary practice. My Badly injured kitten was examined By one of the veterinarian and she was adamant in the kitten needed it to be euthanised but I refused because Apart from the kittens she was eating really well playing really well and didn’t seem to be in any discomfort. I said this to the vet but she didn’t seem to understand.. This vet Then give me a strict telling off and told me that if I didn’t take the kitten the next day To my own vet, she will be calling RSPCA on me. My plan was to get a second opinion anyway, So off we went And thankfully, the vet we saw was a lot more qualified’ and decided to put her in antibiotics and see how she gets on. Two weeks later my kitten was pretty much fully recovered without any surgical intervention. This vet was prepared to take her life based on a brief check over.

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  Sarah Hollister

  3 months ago

  A fantastic service. prompt answering at call centre and referral to the clinic, very friendly and professional staff. The vet was very attentive and thorough but didn’t push for anything that didn’t need doing.

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