Natalia Peisert
Avoid! Been a customer for a few years with 4 cats - no complaints about routine care and nice staff. But... Recent dealings in relation to one of the cat's accident made me change my opinion. Misdiagnosis and attempted treatment; when that failed trying to convince me to euthanise the cat, I was afterwards being chased with a bill to pay, much higher that the estimate, with no clear explanation what I'm eventually being charged for. I raised a written concern with request to provide me with an itemised invoice and record of care provided, only to receive response several weeks later with poor excuses, after threatening with authorities. Although my main concerns have eventually been addressed, the practice admitted errors in invoicing and poor handling of suggestions for euthanasia. As a 'good will gesture' I have been offered to pay only the initially agreed amount - inability to honestly own shortcomings and mistakes, masking under a 'goodwill' towards customers is called audacity. Poor, arrogant and self-righteous communication is not a sign of a good business either. Save yourself stress and money, find a local vet, not associated with big corporations, you'll get much better service and much better value - for comparison care plan at Vets4Pets is £16.99 per month, local family owned vet practice offers the same routine care plan for £10. Plus they really do care about pets and their own reputation, so you'll at least get honesty as a minimum.
