Bridget Smith
We have used Vets4Pets for over 3 years now, since moving to Herefordshire, and can not fault them. The service is excellent - from a helpful, informed front desk to excellent, kind, vets and nurses. They have been brilliant with our nervous Cairn Terrier and have gone to great lengths to help him feel more relaxed when he comes in. Vaccinating him has become a task but Jess was super patient and we got there in the end! Thank you to the whole team.
M*****
We took Dougal to be neutered and as usual the staff were absolutely great, from the reception team through to the nurse. Everything was explained and we were asked if we had questions. This veterinary practice is in my view the best practice in Herefordshire. We have had different vets over the years and Vets4Pets are the best we have been to. We have 4 dogs and ever since being at Vets4Pets we feel all our dogs needs are met here. They never rush us and are always available 7 days a week unlike other practices. Many many thanks to you all .
Alexander V-K
They euthanised my little rescue birdy, and didn't even ask me. They didn't even call me to ask first if I wanted to try to look after him, even though I made it clear that I wanted to when I dropped him off. He was managing fine from the previous evening when I brought this little Starling inside. He wasn't in any way beyond saving and having as a little pet at home. And yes, I know he only had the one leg, and that the other had long since been lost in some mishap and healed, but this very afternoon he was hopping around and chirping, and flapping just fine, and eating and recovering well. I know that in many cases rescues don't survive the night, I am not foolish, I get that. But this one did. And I just wanted to continue caring for this bright little personality that I had rescued from a cat outside. And they killed him instead. I am heartbroken. I had prepared a little enclosure, and ordered proper food. I just took him in to be checked, and now he's gone. And yes, *of course* I know it's just a little wild Starling, and he might have been eaten by a cat outside without my ever knowing that he existed. I get that. I really do. But I also could have kept him at home tonight, and it might have been just fine. And so it just feels like one more horrible symbol of how relentlessly ruined everything is in the world right now. Lesson learned. I will *never* bring in a rescue again, and I will never trust an institution alone with an animal again. I emphatically do *not* want a response to this message. Please do not dare to do so, and in doing so insult my dignity. There is nothing to be done, because you cannot have something back once it is gone, and words are of no more use.
Inside Pets at Home, Brook Retail Park, Hereford HR1 2BQ, UK
HR1 2BQ
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