Vets4Pets and Companion Care Services Ltd

• 

  Natasha S

  a month ago

  Vets4Pets WOKING - I moved to this veterinary practice specifically so my miniature dachshund could have a dental procedure at what seemed like a reasonable price. Unfortunately, my experience was extremely disappointing and concerning. During the procedure, while my dog was under anaesthetic, she was allowed to swallow a dental pack made of cotton gauze and other materials. This resulted in a medical emergency that the practice was not equipped to handle. She had to be urgently transferred to another veterinary surgery to have the pack removed, meaning she was subjected to a second anaesthetic back-to-back. My dog is over 11 years old, so this posed additional and unnecessary risk. Despite this serious incident, I was charged the full price for the original procedure. When I raised a complaint, I waited a month for a response and only received one today after chasing twice. The situation was ultimately described to me as an “unfortunate incident,” which felt dismissive given the circumstances. The lack of care during the procedure, combined with not having the facilities to manage the emergency they caused, is deeply concerning and I would strongly recommend thinking twice before having any procedures done at this practice, cheaper is usually cheaper for a reason.

• 

  Terry Anderson

  3 months ago

  Vets for pets is a scam industry and absolutely clueless individuals who know nothing about animals. You have more insight at home using Google. I went to 2 different vets4pets practices and they both lied outright about my dogs sore foot. One said it was a faruncle and needed removing, they charged me for surgury cut into my dogs foot found nothing never removed anything and instead left my dog with a gaping wound that never healed and they refused to treat or take care of. Of course the original problem persisted and continued as they had done nothing at all. On the second visit to a completely separate vets4pets they said the scar tissue from the previous surgury which was unnecessary needed to be removed when asking if that was going to solve the problem or cure the condition they said they couldn't say and only after they did it would they know but I would be entitled to no refunds no guarantees and no insurance lol. The company is a completely clueless scam. Selling policies and procedures with no reason evidence or purpose. When I contested and complained they just acted like they did nothing wrong and that's medicine for you. Keep it!! Putting my dog through unnecessary pain and suffering to line your own pockets. Absolutely disgraceful. In all honesty the entire industry is not much better. These greedy self centred people have ruined owning animals for people. I will never ever own another pet after this one because it is a complete scam and con and even though your the owner your reliant on a scam industry to care for and support your animal when it's sick. You will then be stuck in an eternal scam con artist loop. Better off not putting yourself in that vulnerable situation and not own pets. They could not explain why they tried to sell me a £1500 procedure to remove scar tissue that had nothing to do with the problem or root cause. A separate vets4pets caused that scare tissue by performing unnecessary surgury now a separate one trying the same con to get another £1500 without any idea why there doing it or if will help the situation. There's nowhere you can report these people to as nowhere exists the mediation place only works if the vet is willing and the royal college one only gets involved if there's criminal negligence. It's literally set up to protect them from selling and providing unnesacary guesswork and get away with it. This has ruined a lifetime of owning pets because of the industry's pure greed and ignorance.

• 

  Jason White

  6 months ago

  ⭐☆☆☆☆ Avoid – False Information and Discrimination Please be extremely cautious when dealing with Vets4Pets Gosport. I paid for my dog’s first vaccination, but the second jab was never valid because it was not given within the required four-week window — yet they were still happy to take my money. When I tried to resolve this, the staff repeatedly hung up the phone, refused to give me information I requested, and failed to fulfil a Subject Access Request (SAR), which has been reported to the ICO. I was also discriminated against because of my disability, despite them already having medical letters confirming my needs. Absolutely disgusting customer service and unethical behaviour. Avoid this company at all costs.

Accessibility & parking