Vets4Pets Colchester

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  emma lofting

  a month ago

  We visited your practice on two occasions and I’d just like to let you know some feedback We brought our rat in ( one of three) after consulting vets forums and our breeder who strongly suggested that the rat has a respiratory infection which is contagious This was dismissed by the vet despite my daughter who is autisc ( age 18) persuading and insisting that his treated for this as she researched heavily and had concerns for the other rats. The vet said he was healthy and his breathing and noises were stress noises Maisie said that she knew her rats inside and out and his stress noise was not that and he makes this sound constantly The rat got sicker and and the others followed One died in my daughter’s arms and we rushed the other two your practice When we arrived my daughter was visibly upset and I had made a note in the system that these are her rats and to note that she is autistic so this could be visible on the system so the staff knew. Not one member of staff asked if she was ok She noticed whilst waiting to be seen that one of the rats wasn’t moving and had I fact died on the journey She let out a heartbreaking wail and sat sobbing She want offered comfort or privacy And was left sobbing in the waiting room with other clients present When we called to room to see the vet we want offered any words of comfort and the nurse was heavily happy and dismissive My daughter expressed how she begged that this infection would spread and the nurse did nothing to comfort or reassure her at all this was very very hard to watch. The whole experience was awful and the staff definitely need compassion training or something

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  Paul W Dungey

  2 months ago

  The whole team here are excellent, from the moment you walk in the door you are welcomed with a smile and very efficient reception. The vets and vet nurses are so professional and helpful. I went with a friend who took "Kongo" who is a giant Cane Corso who had to have 2 knee surgeries and the care he received was second to none. A lot of people worry about "corporate" vets but Vets4Pets is excellent. This is aa out the Stanway surgery & the Cowdray avenue one too. Highly recommend

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  Sharon Lockwood

  2 months ago

  My dog had to have a lot of teeth removed yesterday. From the minute I walked in the door with her I was put at ease. The receptionist was so helpful with the insurance forms. The vet was absolutely lovely, explained everything fully and made a fuss of my girl. The vet called me later at the time she said she would. When I collected my dog the after care and medication was clearly explained. I could not have asked for better care. Thank you Cowdray team.

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