Dave Chambers
Having used Vets4Pets, York, Turner Close for some time now, I was appalled with the level of care my cat, Rolo received during a recent visit for a health check and vaccination booster. Reception staff were excellent, and we were promptly dealt with on our arrival. When the vet called us through to the consult room, she did not introduce herself or have a name badge. Rolo's examination appeared to go well, but the vet did mention that she had snapped off an upper canine tooth crown...no further explanation or further treatment information offered!!! She then proceeded to discuss Rolo's weight which had dropped by 100g since last year, and that I should keep an eye on it. In her bio on their website the vet describes her passion as feline medicine!! Luckily my daughter, a qualified Veterinary Nurse was staying with us and she looked at Rolo's mouth and saw that the root of the canine tooth was clearly visible, and her mouth in the area was inflamed, and further treatment would be advised. My daughter rang the practice, and booked Rolo for a blood test, as is advised for 10yr+ cats before any operation. Rolo went back to the practice the following day for the blood test, but still no advice on any further treatment. My daughter had to ask for pain relief medicine. which we duly paid for! Unbelievable!!!!! When my wife rang to get a quote for the dental work which would be required, she received a standard email reply with the upper and lower prices, and what each included, but no specific information regarding the treatment that Rolo might require. Since then we have had no further communication from the practice, except an invite to write a review of our recent visit!! Lost for words!! Needless to say Vets4Pets will no longer be our vet
