Nadine Hébert
We have used VVM for the last 15 years. The reception team are lovely and we have had some fantastic vets over the last 15 years. However, we have recently been disappointed by the attitude we have faced with regards to the exorbitant costs to treat our geriatric cat for a tooth extraction and wider services. I appreciate that this is part of a wider debate about vet costs, however, it does feel that VVM are focussed principally on their bottom line. We were quoted over 1300 up to 1500 for a tooth extraction (not covered by our insurance). When looking at the itemised quote, it s hard to believe that all of what is quoted commands the price we were quoted. An example would be that my car at the time had fur mats on a section of her stomach. They said they could shave this as part of the op as she would be anethetised anyway. They itemised this as 120 pounds. When I challenged this I was told that was the price. Clearly shaving a section of my already anethetised cat would take a matter of seconds. Hard to justify 120 pounds. I also object to the lack of transparency regarding treatment options and costs: what is REALLY necessary and what are costs which could be avoided? This is not a debate which I felt the vet would engage with in our last appointment. It doesn't feel so good to feel that the primary focus is the bottom line, so am going to investigate elsewhere where my research tells me that the service is just as good but the base prices are more affordable.
