PUBLIC SECTOR JOBSWORTHS
Completely unprofessional, rude, and disorganised. I was contacted and booked in for an appointment, but after a 35-minute wait, I was told the booking was incorrect and that they couldn’t help my dog. When I questioned this, I was met with: “You’re wasting my time, do you want to find another vets?” and then blamed for the situation. To make matters worse, when I told the vet I believed my dog was seriously unwell and potentially dying, she said she could examine her but would charge a consultation fee. At that point I walked out — a shocking example of putting money above the welfare of a seriously ill animal. Their staff also mishandled medication guidance: I had reported reducing my dog’s Vetoryl dose due to side effects, but the receptionist did not transfer me to a qualified vet, and the vet blamed me for following her advice incorrectly. This practice is disorganised, unfeeling, and a complete waste of time. Avoid at all costs. The best thing is, both calls made with this practice were recorded, and clearly show the practice at fault over the booking. UPDATE, as you can see they have replied with apparent concern, this is in contrast to the email I received, here is that email: A satisfactory professional relationship between a client and their veterinary surgeon must be founded based on mutual trust and confidence. It is clear that there is no longer such a basis to our relationship. We will no longer be providing veterinary care to your pet I can see your pets history has been sent to another vets therefore we are terminating veterinary care with immediate effect Regards Wirral vets: Make of that what you will. If they were that concerned they have my number, they could have called me.
