S W
Disgusted by the practice that is taking place here and they should not be allowed to continue! Took our dog here for emergency treatment and was met by a very rude, apathetic receptionist named Amanda. She wouldn’t clearly answer any questions or concerns and when showing upset emotions, due to evidently being overwhelmed by the condition of our dog, she showed no interest and threatened to call police if emotions did not subside. We had been here many hours and it was almost as if she was fed up with us. She clearly is not appropriately trained to deal with escalating behaviour, which is common in these kind of circumstances and if anything, she heightens emotions by her poor behaviour. She should not be working at a veterinary surgery if she cannot simply show any form of compassion towards pets and their owners. The veterinarians here are not much better and I am baffled as to how this place continues to stay open. A top priority for working in this field is empathy and meeting the needs of pets and their owners and this company have completely missed the mark. Rest assured we will find another veterinary surgery who will provide us appropriate support and meet our needs! In conclusion - Do not take your pets here!
