jane clarkson
Took my dog to this vets for first time to get nails cut and ask about some lumps he has, vets suggested a blood test which cost £99.50 + £11.50 to draw the blood then gave medication for arthritis cost £18.18 plus the consultation fee £39.00 at the same time vets asked me to get a water sample I assumed this was in with the bill of £168 as there was no mention of further costs! I got a phone call to say blood tests for liver , kidneys cancer were all negative they were waiting for water sample to test it, NO MENTION OF MY PAYING FURTHER COSTS a scan of the liver was mentioned at a cost of £150 but as the blood tests were negative I decided against this. Imagine my shock when going to collect more medication from the vets practice that I had an outstanding bill of £54.00 for an extra blood test & the water sample test plus the medication charges of £25.07 which I paid. apparently they said i agreed on the phone after being told all tests had come back clear to a further test for pancreatitis which is totally untrue using the same blood they had already drawn. If they had told me there was a charge for testing a water sample I would not of bothered with it as all tests thus far were negative, so they have apparently blacklisted me now so it looks like I will have to take this matter further good job I have all of the calls etc recorded BE VERY WARY OF THESE HIDDEN CHARGES THEY TRY TO CON YOU INTO PAYING!! EXAMPLE THEY NEVER EXPLAINED TO ME WHAT BLOOD TESTS THEY WERE DOING IN THE BACK ROOM AS THEY DO NOT USE A LAB THEY ONLY TOOK ONE VIAL OF BLOOD SO WHY THE EXTRA COST ??
