We have used this practice for years and, usually, only have good things to say about it. Staff are polite and extremely efficient. However, today I experienced some of the most ignorant behaviour on reception that I have ever experienced anywhere. I rang in advance to order two bags of hay for our rabbits and said I would be there within 1/2 an hour. When I arrived, there was no one at the counter and 3 or 4 people behind the desk. I walked up to one girl who, at first, appeared to be doing nothing. She didn't greet me and, more disappointingly, totally blanked me. She then got up, printed a label to put on a pet card. Walked off and then started to talk to a colleague, still totally ignoring me. After a minute or two I interrupted the conversation and asked if I could have the two bags of hay that were on the floor behind the desk. She passed them to me and never spoke a word. Absolutely unbelievable for such a great practice, usually.