Avonvale Equine Veterinary Practice

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  Anna Sentance

  3 months ago

  I can’t thank Carys, Claire, and the whole team at Avonvale Vets enough for the care they’ve given my horse over what has been an incredibly challenging 6 months. From supporting us through my horses fracture to dealing with various (very stressful!) self-inflicted injuries afterwards, they have been absolutely outstanding throughout. Every single person - from the reception team to the vets themselves - has been so kind, patient, and reassuring. They always took the time to explain everything clearly, never rushed decisions, and were always at the end of the phone whenever I needed advice or reassurance. Their professionalism, compassion, and genuine care for both horse and owner truly stood out. You never really know how good your vets are until you really need them… and this year I’ve found out just how exceptional Avonvale Vets are. I’m incredibly grateful and wouldn’t hesitate to recommend them to anyone! THANK YOU AVONVALE!!

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  Jessica Kay

  4 months ago

  Whilst the vetting was thorough and fine. The vet who came out, was quite rude. Very blunt, didn’t really speak and made the whole event quite uncomfortable and nerve wracking for myself, and the horses seller. The job was done at the end of the day, but customer service in person wasn’t great. Can’t fault the reception team though. I am not local so had numerous phone calls with them, and they were friendly, helpful and informative each time. However, after the vetting, payment was taken prior to an invoice being sent. I was expecting an invoice first.

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  Monika Niziolomski

  7 months ago

  Claire was so lovely and so knowledgeable at my horses vetting, it was really a fantastic experience abd left me feeling like I can really trust that my horse is well and I made the right purchase thanks to Claire's expertise. But even the staff at the reception was incredibly friendly and so helpful, always with a smile. So thanks so much team Avonvale!

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