Bath Veterinary Group, Rosemary Lodge Veterinary Hospital

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  Sarah Gregory

  a month ago

  For the last 2 years I've been getting my dogs medication here after his surgery. They always did a direct claim with my insurance with no issues. He had an appointment last week as they need to see him before giving the meds...they didn't have enough in stock so agreed I would pick up next day. Went through all insurance details etc and all good. My sister went to collect his meds and they wanted to charge £250 upfront 🤷‍♀️ There was no mention of this prior and ive never been charged this over the last 2 years. Practice manager said its their policy and have always charged this... absolutely disgusting, very poor communication between management and staff it seems. And no clear signs on reception.

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  L

  3 months ago

  We were able to get a next day appointment after our chihuahuas front tooth fell out and we worried about infection and pain. The vet was fantastic, our lil man is very reactive and scared of the vets but the vet was calm and understanding. We were also prescribed some calming medication to give him a few hours before. We didn’t feel rushed and were able to ask all relevant questions - we also had an open discussion around future dental work that we may need to consider. Highly recommend.

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  Daisy Louise Sheppard

  4 months ago

  My cat Loki was extremely poorly recently, the team were extremely helpful with reassuring me and helping me understand everything that was happening. No question was too stupid and made me feel really at ease. What a wonderful team. A massive thank you to Amy who looked after him 🥰🥰

Accessibility & parking