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Heart Broken Experience - As first-time pet owners, we trusted the vet to provide the right care and guidance. At our initial appointment, we were given a gel treatment — something we later found available over the counter on Amazon. We were not advised that antibiotics were necessary. Tragically, after just three days of using the gel, our pet lost an eye. For the second appointment, we specifically requested a different vet, but were seen by the same one again. This was extremely disappointing. The vet showed no compassion and did not acknowledge that delaying the appropriate treatment may have caused our pet’s condition to worsen. We paid £64 for the first visit and £128 for the second. We are heartbroken and feel profoundly let down by the care we received. Based on our experience, I would not recommend this veterinary practice
