royston hughes
Looking for a new pets veterinary practitioner and was recommended by a friend to check out cavan vets bushbury. On arrival large car park very spacious for customers. Approach the main entrance clean and tidy apart from a large puddle of water by the plant inside waiting for a accident to happen ( took 10 minutes to clean up). Receptionist very friendly and helpful and she said her colleague loves pugs. So I showed a couple of pictures of my pug who passed away Feb 10th 2026 suspect of pyometra, she explained to me in depth about what is the best way to deal with it. Then a woman came out of the back to clean up the puddle of water gingerish hair in her 30s white taned. Very rude and unprofessional to interrupt a conversation with the receptionist and make a comment to me the customer who is finding out information about care of their pet. She replied are you still here in a disrespectful way ( New customer). Didn't clean up the puddle on the floor completely correctly still left it wet. (use a dry mop and bucket) and then put a wet floor sign. Didn't even use a bucket so you would have a water trail all the way pass reception counter.. further accident waiting to happen. Any way the receptionist apologized for the way she spoke to me, trying to stick her nose into a conversation with me and the receptionist was very unprofessional and inappropriate. Sorry for putting this negative review regarding cavan vets bushbury but when you are asking for professional information regarding health care for your pet there's always some tries to knocks you down. I hope the management re-trains her for customer service because the loss of another customer who pays for a service, pays for the bills for the business to keep going. Had to give 1 Star in order to write this review because review would not be given on no stars.
