Tim Matthews
After our previous vets were taken over by a soleless and entirely profit focussed conglomerate, animal care dropped through the floor in direct relation to the eye watering amount that bills increased (with even attempted coercion to buy drugs exclusively from them at horrific levels of markup), we moved to Chalklands based on their committed independence from such ownership along with stellar reputation for good old fashioned proper animal care. I was very nervous making the transition, as our eight year old Labrador had previously been well looked after at our previous vet and I was still struggling to comprehend how so much could have changed for the worse and so quickly. However, every single interaction with Chalklands has been simply exemplary. From initial email exchange with one of the owners, to lengthy onboarding telephone conversation with the practice manager, to the immense care our beloved boy has been shown by absolutely everyone, from reception, vets, nurses and physio. Every visit is a pleasure for both dog and owner, with attention entirely focussed on what is best for the pet, delivered with care, compassion and warmth. With primary nominated vet flitting around between appointment when attending physio appointments, they even pay an interest in and monitor how things are progressing outside of formal veterinary appointments with them. In the weekly physio our boy has needed since an elbow replacement, the care and attention to detail could simply not have been better and the degree of improvement extraordinarily good. His surgeon warned that he would almost certainly always retain a degree of a limp but so expert has been his physio, that after five months his limp is almost entirely resolved. Thank you Selina, Phillipa and team, you have restored our faith in the veterinary profession and stand as a beacon in your profession as to how veterinary care should be provided.
