Christchurch Veterinary Referrals

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  Claire Hooton

  a month ago

  Didn't even manage to get through the door! My vets referred my dog as urgent, it was late afternoon so didnt expect to be in that day but not even a call. I had to call them at 10am the following day as still nothing, rude receptionist told me they would call back. When they called back they were more interested on if he was insured, if so how much, and that they wouldn't consider seeing him unless my insurance provider pre authorised the amount! At a time when a pet owner is most vulnerable and worried sick their was no compassion at all! I've heard wonderful things about the vets themselves, so please dont let that put you off, but my goodness the reception staff could do with some lessons in compassion and how to speak to people during a call! I wont be using their services!

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  Lisa Dillon

  6 months ago

  Outstanding!! We rehomed our French bulldog & he had to have TECA on both ears due to neglect from the previous owner. They helped us with cost & took care of our boy. Sent us pictures once he had recovered from anaesthetic. They explained everything in detail & went through the plan thoroughly. So impressed with the after care also. Will always recommend.

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  Lynsey Simpson

  a year ago

  Really impressed with Christchurch Veterinary Referrals! All of the staff are really friendly and professional and took great care of our dog when he needed surgery and stayed there for a week. The veterinarians are so informative, which helped us to understand the issue and gave us confidence that he was in the right hands. The nurses provide daily updates via an app which helped us to feel connected and confident about his recovery, and were able to ask questions when needed. Thank you to all the staff for all the help and support they have provided 💜

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