Hall Court Veterinary Group

Danyal Damien Iqbal

a month ago

Very polite and professional on the phone. My cat was very unfriendly when we opened her carrier and the vet would not engage with her at all. I guess I expected them to be able to deal with such a situation should it arise, but maybe this is common practice 🤔

Louisa Hollingworth

2 months ago

Great little vets 1st visit today and will definitely be my Local vets now both Staff was very helpful polite and informative and professional Sampson was in good hands

M

4 months ago

I rushed my cat into see the Olive Lane Branch on last week. He had skin lesions on his face neck and legs. He could not poo and was screaming in the litter tray. I rushed him to the vet. She refused to give anything for his skin saying it was minor and healing. She said there was no poo in his bowel, but that was because it was already in his colon due to laxative administered and he pooed all over her as he was distressed. I was told to go back if he deteriorated. He was in a state when I took him. I did not trust this vets judgement and how she treated my boy so I took him to a different vet for a second opinion. I was told his skin was in a bad way and he was displaying signs of IBD and potentially skin psoriasis or possibly cancer. Either way I was told something needed to be done and he could not be left in the state he was in as he was very poorly. To cut a story short I had to have him pts as I could not put him through stressful diagnostic testing, when he was already suffering a depressed and withdrawn. Not eating or drinking, and did nothing but sleep. His skin had been a massive problem for several years! I therefore complained to hall court about how my beautiful boy was treated to be told he had a “minor graze” that was healing, and he was very lively. It was not a minor graze. He had sores on his cheeks, above his eye, neck and legs and was badly constipated. A cat should not need laxative and in the end that did not work. He was “very lively” as the poor boy was stressed and actually in distress. The “minor graze” comment was the worst, as it was not a graze and was not minor. They would weep and bleed and he was very sad. I had tried everything to help him. It was at worst skin cancer, and I suspect that is what it was! Graze just makes it sound trivial! The vet also claims they didnt do more due to my “financial constraints” but I had insurance!! I begged for skin treatment and got nothing. All I got for his cinstipation was one pouch of chicken broth and some probiotics!! The other vet said the bowel problems were most likely connected to the skin due to body inflammation. Again, without full diagnostics a definite diagnosis could not be given, but I have been there before putting a cat through biopsies and other invasive investigations and all it did was traumatise him and ruin his final days. I could not do that to a cat again. I could see he was ill, and the vet knew he was ill. I don’t need a degree in veterinary science to know my cat is dying. The vet at hall court only recorded him as unwell on his record as, and I quote “you say he is ill”. I will not give this company another penny of my money and told them to take me off their books. They may be cheap, but cheap is not always good!!! The other vet company (who shall remain nameless) was very expensive but actually examined my poor baby properly and gave him the respect and care he deserved. You get what you pay for. I am bereft, angry and upset. You complain and they just defend their colleague. I expected that as it is par for the course. I’m just a stupid crazy cat lady! What ever; it won’t bring him back. He is in heaven now and at peace. No thanks to them who played down his condition as being nothing, and just said bring him back if he deteriorates. He was already bad. A previous cat I had became “lively” in the vet out of distress but he was severely ill. I seriously question their professionalism and ability to do their job!