
I have used Harbour Vets for years, only recently using the Southsea practice as the two other practices nearer me were full. Delayed by an accident, I missed my appointment and had to wait for the next gap an hour later. It was a Friday afternoon, and I was stressed waiting to find out what was wrong with my dog, thinking I would get stuck trying to get out of Portsmouth when I had another event booked later. I have to say, despite my anxiety, how amazing everyone was who I came into contact with. The two reception staff were calm and friendly, one of whom took a lot of time explaining options to another dog-mummy with patience and kindness, trying to ensure she could make an informed decision about spreading costs etc. The other showed great patience directing me into the practice as I couldn't find it, and was very friendly to myself and my dog while I was waiting. When I saw the vet, she was outstanding. She was incredibly thorough when examining my dog with the vague symptoms I had given her. I also appreciated her giving me treatment options without making me feel I had to put my elderly dog through further tests without first giving him the chance to recover with rest and pain killers. It seemed like a happy team, full of people that were ready and willing to help. I was both impressed and grateful.