
We took our dog to this vet to be put to sleep after a very difficult few days for her. She had previously had a bad experience where a vet had hurt her leg so she could nip out of fear but she was a small chihuahua with only six teeth. My mum specifically asked that she be wrapped in a blanket to help her feel safe and calm.
The vet had difficulty sedating her and sadly she was left alone in the room where we could hear her squealing. My sister went to check what was happening and saw that they had put a muzzle over her head. They tried hiding this from us and it would have been completely hidden had my sister not walked in. Given that our dog had a swollen face from an abscess , I can only imagine the added pain and fear this caused her.
When my mum confronted them, the vet apologised, but understandably this did not undo the distress caused. What made this even worse was the follow-up call from a woman who I assume was head vet/managerial status, who was rude and seemed more concerned about the fact that my sister had come into the room, rather than the fact that our dog’s last moments were spent terrified. Some empathy and a less defensive approach would have gone a long way.