From making a first telephone call to taking Buddy who was admitted overnight for fluid support after a being so poorly, I found all the staff very helpful. Helen one of the vets was very helpful and explained the treatment and why it was neccessary. I was kept updated throughout the day and when we collected Buddy the following night saw an emergency come in and was impressed with the way it was dealt with, whilst also dealing with the distraught owners in a caring way. I felt reassured knowing that I could call anytime over the Christmas holiday and know that there would be help and advice should I need it.