Medivet Balderton

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  Mark Moffat

  2 months ago

  Disgusting behaviour from the manager on arrival she was sat in a room saw from reception on her phone explaining my animals situation she became very intimidatory explaining the high costs was unacceptable she became talking over me and wouldn't give me the opportunity to explore any treatments standing from the other side of the table some considerable distance away to put my hand up she accused me of putting my hand to her face due to her aggressive behaviour I began filming the entire process that day she became increasingly annoyed with that and threatening to call authorities which resulted in doing so. Eventually some treatment was disclosed and left from the practice . I would highly recommend this practice deserves a zero rating. Since medivet has taken over Newman watters The level of behaviour and professionalism from the practice is totally unacceptable .avoid treatment for your animals from the surgery.

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  Marian Burghelea

  4 months ago

  The spay procedure for my cat was completed successfully, but I didn’t feel very welcome during my visit. The staff’s manner toward me felt dismissive and a bit ‘let’s just take the payment and move on.’ While the medical side was fine, the experience lacked warmth and respect. For that reason, I’ll be choosing a different veterinary practice next time.

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  Elisha Hawkins

  4 months ago

  We arrived just four minutes late to our appointment, fully aware this can cause inconvenience, but the complete lack of empathy from this practice was shocking. We had left work early, dealt with traffic, and had the difficult job of getting our 13-year-old stressed cat into the car. Yet none of that was considered! As we walked in (only four minutes past the appointment time), we watched another client being taken into our appointment slot. We politely asked for just 10 minutes, considering it was a 15-minute slot, but we were told it was “policy” and were turned away without any flexibility or compassion. We even asked if we could take the next client’s slot instead, since they were now in ours, but again, we were refused without any consideration. We tried to explain our situation, including our cat’s age and stress, but there was zero care, zero empathy, and very rigid, unhelpful responses. The staff were very dismissive. To turn away a stressed elderly animal for being four minutes late is appalling. It felt more about policy than pet care. We have now registered our cats elsewhere, and the contrast was immediate! Our new vet showed understanding, kindness, and genuine care.

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