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Exceptional care when it really mattered
I visited Medivet Hinckley – Roston Drive yesterday evening with my Bengal cat, Rita, as it was the most local Medivet open on a Saturday. My usual practice is Medivet Bermuda Park, so this was our first visit here — and I honestly couldn’t fault the experience.
Booking the appointment was simple and straightforward, and on arrival the clinic was quiet, spotlessly clean, and very well organised. From the moment we walked in, the reception lady was absolutely lovely — friendly, calm, and reassuring, which really helps when you’re worried about your pet.
The vet who treated Rita was exceptional. She was extremely knowledgeable, gentle, and clearly very experienced. Everything was explained clearly, and I really appreciated being given options along with honest recommendations, rather than being rushed or pressured. Rita received three injections (pain relief, anti-nausea and antibiotics), and we were sent home with a course of oral antibiotics to start the following evening, along with a bottle of liquid chicken solution to help with hydration and nutrition — such thoughtful, thorough care.
Rita was handled with such kindness and patience throughout, which means everything to me as an owner. You could genuinely tell that her comfort and wellbeing were the priority at all times.
The only downside was the cost (£206+ for consultation and medication), which is undeniably expensive — but I do understand that veterinary care isn’t cheap, and there really is no price on your animal’s health. The level of care, professionalism and reassurance we received absolutely reflected the service provided.
Overall, an excellent experience from start to finish. I wouldn’t hesitate to recommend this practice and would happily return if needed. Thank you to the whole team for looking after Rita so well 🐾💙