Lee Corbett
Terrible Service which is ran on Locum Vets. I was with these for a couple of years, I can tell you, they are taking on far too many animals on the care plans (for profit) and they cannot cope with the amount of animals that need appointments. Sometimes the phone will not be answered at all and other times, they will answer and put you on hold for 5 or 10 minutes whilst the admins deal with something else. I have also sat in reception and watched admins ignore phone calls – Just imagine if the person calling needed an emergency appointment for something life threatening, it is disgusting. They are good at offering same day appointments but be prepared to wait in reception for anything up to an hour past your appointment time. I have sat waiting for an hour before with just one other person waiting past their time also. It didn’t make sense as to the eye the surgery looked empty. In two years, I had a number of appointments as my dog falls very poorly sometimes, with cancer and my dog only ever seen the same vet once. They run on Locum Vets, and I never felt confident with them. I always opted to be referred to specialist care to The Willows in Solihull due to this. My dog is now registered with Bell, Brown and Bently – They run on time for your appointments, they always ensure that an appointment lasts the full half an hour. At Vets for Pets Hinckley, they rush you in and out so they can keep up with the demand. If you really care about your pet, go and find a small-time practice, like I have and you will get a much better service, my new vets do not use Locum Vets. Also, the care plan costs a little more at Bell, Brown and Bently but I now have better care plan which includes unlimited appointments with a vet and a full half hour!
