G F
3rd trip back to Medivet Chepstow for a regular check up for kitty, and as usual great service from booking online (which I love!) to friendly reception and excellent vet care. Highly recommend as have been a long time client even when it was under private hands but the transition was seamless. Super happy!
EL - REEFI
Everyone at the chepstow have been absolutely wonderful and caring especially Molly who has gone above and beyond supporting me professionally during my journey when my cat was diagnosed with serious health issue. Many thanks to Andrea who also helped the process in referring my cat to a specialist centre and now currently under the fantastic care of Vivek. All the staff at this branch are beautiful souls.
Nicole Pingitore
Changed to a different vet practice after a very negative experience with removing a lump. The wound was never stitched back properly, and no after care instructions were given post-operation, nor a cone was provided. Despite lots of back and forth, nothing was really done to apologise, despite the state of my dog's wound shortly after being operated (wide open, infected, inflamed - picture attached). We took him to a different vet for him to get a more positive experience, better care and post-operation follow up. Management sent several reports of what they said and when, as if we did not remember. Completely unhelpful. The staff at the practice are not bad people, but very inexperienced, without the right resources, and overwhelmed. Animals end up suffering because they are not looked after properly - this group only cares about the bottom line and has zero knowledge or passion for what they do and for animals in general!
Switching vets in the UK is generally straightforward — if you know how the records transfer works. A practical guide for owners ready to change practice.
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A practical decision framework for finding the right UK veterinary practice — without drowning in detail. Links to deep dives on costs, registration, reviews, and the questions that matter.
