Nathan Kirk
Really positive experience from start to finish, excellent staff team at the front desk who were really helpful, the vet I saw (can’t remember name I’m very sorry) was amazing, loads of information and went into lots of detail as well as being amazing with my pup for his first ever vets visit to make it an overall positive experience for me and him. High recommend moy vets for anyone looking for a decent vet
Rebekka
We brought our cat in for her 2nd round of vaccinations a couple of weeks ago, a very easy and routine appointment. She was then mistakenly given a DOG vaccination instead of a cat one, because the nurse didn't read the packet she was getting out of the cupboard. When my husband asked what was wrong, and what had happened, he was repeatedly ignored and then left in the examination room for about 15 minutes with our cat with no explanation of what was going on. After being told what had happened by the vet that was available, my husband asked what would happen to our cat, only to be met with "we don't know, just see how she is", and his concerns and questions ignored (repeatedly). He was then rushed out of the practice with no reassurance that our cat would be okay. After going back in to demand more of an explanation and to put in a complaint, he was ushered into a side room away from the waiting area. Not only was our cat given the wrong vaccine, it was then made worse by how we were treated in response to this, the vet there that evening was both dismissive of our concerns, and also rude and raised her voice on several occasions. The receptionist then proceeded to say (regarding the rude vet) that "she's just busy that's why she's stressed" - why should this be our problem? If you're taking on so much work that you're unable to use basic manners when dealing with your clients (in response to a mistake made by your staff) then you have an issue and should cut back on your workload. When questioned how such as serious mistake could have happened, we were told the vaccinations for both cats and dogs were kept in the same cabinet, which does not seem like safe working practice seeing as the wrong vaccination was given to our cat. Meaning the nurse could have picked up anything and injected our family pet with it. Considering the quote on the front doors is "where the welfare of your pet comes first", this has been the complete opposite experience for us. Pet's are family members, and you wouldn't say "just see what happens", if a member of your family was given a vaccination meant for another species. Extremely disappointed in the response to their mistake, with no one calling us to check on our cats welfare in the following days. It was 7 days before we received a phone call to check on how she was doing. We've moved over to the Norcross practise for now, but can't say we have full confidence in taking our pet there for any future appointments.
June Rose
Love taking my dog here. From the receptionist upwards, they are all so caring and happy. Everything is explained clearly and I know Chester is as happy coming here as I am taking him. Highly recommend them to all.
Carr Ln, Hambleton, Poulton-le-Fylde FY6 9DW, UK
FY6 9DW
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