Jessica
I’ve unfortunately had multiple uncomfortable experiences with the reception team at this practice. On several occasions I’ve been spoken to in a patronising and dismissive way, which has made me feel embarrassed and unwelcome. As a younger client and a first time pet owner, this hasn’t been a good impression at all. Rather than feeling supported, I’ve often felt judged and talked down to. The tone used by reception staff can come across as rude and arrogant, and communication has been poor more than once. This isn’t a one-off incident. It’s happened repeatedly, and it’s made attending appointments stressful when it shouldn’t be. I believe all clients deserve to be treated with basic respect, regardless of age or experience. The vets themselves have been genuinely lovely and supportive but the reception team lets the practice down.
