Paul Jarman Veterinary Practice Limited

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  Laura Chamberlain

  a month ago

  Left the pratice on the 2nd of Jan as vet manhandled my poorly dog and made him touch avoidant for months. When asked to transfer history to another vet I asked for plans to be cancelled, which they were not. When I called today to ask why they hadn't been cancelled I spoke to the receptionist, they said that they have no record of a request to cancel (it is not rocket science to cancel plans when animals leave the practice for another vet even though I had asked them to). The receptionist continued to be as unhelpful as possible and when I asked for a refund for the last month, she said she would message Paul and it was out of her hands and when I asked when I would be updated about the refund she said it was "not her job" to chase Paul for refunds. Absolute cowboys, rude incompetent receptionists and poor husbandry from vets. Avoid avoid AVOID.

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  June Robinson

  5 months ago

  I have nothing but praise for the practice..from Paul down to the ladies they are all so caring and are really lovely people and most of all how they deal with the animals that they see.

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  Gary Wilson

  5 months ago

  Took one of my dogs yesterday, who was clearly distressed, the vet examined him, diagnosed his condition and medicated him. Today he is thankfully a lot brighter. I was very impressed with the vet at Kilverston although I still don't know her name. Some of the Receptionists could do with a bit customer service training though. But saying that, I totally recommend this practice.

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