Sharon Lindfield
We made the very difficult decision of having to put our beloved dog to sleep . I rang the pet vet and they managed to hook us in the same day & explained we could go in a side door & not sit in the waiting room . Which we thought was a lovely idea . On arriving my husband took our boy in & I waited outside , I couldn’t go in as I was heartbroken . The vet asked the various questions of whether he wanted fur , ashes etc & then said they would take him to sedate him , on taking our boy to be prepared they then ask for payment , my husband was shocked and called me . The lady said she’d come to the back door for the transaction . I found this completely heartless & knocked us both as we didn’t expect to pay before anything had happened, we presumed we would be billed and pay over the phone once the grief had settled . We have been with this bet since it opened and have never owed them money . The sign outside ‘we care’ which we found didn’t apply to us
