theo Slowley
On the day 8am queue for appointments. My mother is a disabled pensioner, so when her dog needs to see the vet I help. But now you cant make an early appointment in advance, but have to call at 8am, on the day!!! I asked what day did they have an early appointment to be told, a couple days later but then said for the 9.30 I wanted would also be call at 8am. People have busy lives so I cant clear a morning just hoping to get an appointment. Why on earth if you have a clear time slot cant you just book it as before. And to say use the Internet my mum is 82, she doesn't have the Internet. It's ridiculous and we'll have to move vets. I did call after posting this to confirm the transfer of my mothers dog to another vet. Had a very similar conversation about could have asked for another day. To which I said again, I had asked for a morning when I didnt need to call but wasn't given the choice. Loving the new vet, had same day appointment but do appreciate, time may tell. Have to add that the new vet said in Bonnie's notes, she probably had a water infection, high protein and crystals in her urine. We were disgusted to hear this as we were never told. Had paid for Bonnie to have the test! But never told she had an infection. It was the reason we went in. And the new vet was also shocked that your vet wanted to amputate bonnies tail when she had a cyst on it. Lucky for her it burst and with home care she was and is completely fine.
