Janneta Stoddern
Used this vet on a recommendation from a friend of my wife for euthanising a beloved pet dog of ours. First impressions of the receptionists should have warned me to about-turn and walk out, as I received a filthy look for forgetting my mask (which were no longer mandatory) My appointment time was 10am on 9/2/22 so I arrived at 9:58am hoping and expecting to go straight in and be seen on time to keep to a minimum, mine, my daughters, and above all, my dogs anguish and despair. 10-15 arrived and I was still sitting there, so I enquired to the ‘receptionist’ as to why I was waiting and all I got in return was a curt ‘the vet is busy, she won’t be long’ so I returned to my seat. 15 minutes later, I was still sitting there so again, I approached the receptionists (two of them this time), only to be told ‘we’ve already told you the vet’s busy’. At this point I pointed out that their attitude is a bit off, only to be caught in a slanging match when these two so called professionals started shouting and caterwauling at me. I had to shout at the pair of them to shut up as I was a customer and I had every right to speak. I told them I was cancelling my appointment as the customer service is absolutely appalling and I got back in return ‘ok, byeee’. This episode is bad enough, but considering what my daughter and I visited the vets for in the first place it’s a downright disgrace, the way we were treated. These people, they’re in no way, shape or form receptionists, are not fit to work in an environment where decency, compassion and consideration of others is an absolute must. They have none of these qualities and are a disgrace to the practice. The vets who work at this practice may well be kind, considerate and professional but I will never know, as I will never put myself through having to face the worst pair of Malevolent and uncaring people I have ever had the misfortune to encounter. Fortunately, my daughter rung another practice ( Greenways in St Annes.) they told us to come straight away and our beloved dog was treated with nothing but kindness and compassion.
