Rosemullion Veterinary Hospital - Falmouth

• 

  charlotte sims

  3 months ago

  I visited today with my border collie. I was offered an appointment very quickly when I contacted the practice with a concern. When I arrived, the reception staff we're friendly and helpful, I would especially like to point out head receptionist, Claire, who showed amazing care and attention from the start. She was extremely kind to my nervous collie and offered brilliant advice about the services they offer the support dogs with anxiety visiting the vets, she is an asset to the Rosemullion team.

• 

  Howard Brazier

  4 months ago

  The 24 hour practice misdiagnosed my dog with a muscle strain and fortunately through a second opinion from my regular vets practice my dog is now recovering from what was clearly a vestibular incident. The vet did not check my dogs eyes or ears and we reported this mistake to the practice. Whilst I appreciate the vet wouldn't have deliberately given the wrong diagnosis the mistake meant my dog was given medication she didn't require and we will never know if she could have benefited from the correct medication sooner. We have been told it takes 20 working days to get a response to a complaint. I am hoping this review might make a difference to the response times and to alert the vet of their mistake sooner to prevent this happening again.

• 

  Jamie Hearley

  6 months ago

  We had to bring our beloved pet of 13 years to the vets after she became very poorly and we sadly had to have her put down. The care we received in such sad and unexpected circumstances was brilliant, all the team were caring, professional and considerate and even sent a handwritten card in the post to us, which meant the world. We’re so grateful for the team there and showing so much kindness in such a sad moment. Thank you all again x

Accessibility & parking