Aliya Panjwani
We recently brought our little kitten in to be spayed, and from start to finish the experience was exceptional. Natalie, the vet, was incredibly kind and reassuring during our initial consultation. She took the time to answer all our questions and truly put us at ease, especially after we hadn’t had the best experience elsewhere. When we dropped Elchi off, Lucy the nurse was so understanding and compassionate (particularly during my emotional wobble!!) which meant more to us than we can say. When we collected her, the student nurse Nat was patient, thorough and incredibly helpful in explaining everything clearly. Our kitten is now back home and doing great post-surgery, which is the biggest reassurance of all. A heartfelt thank you to the entire team including the wonderful reception staff for making what felt like a big day for us so calm, supportive and smooth.
