Westwood Veterinary Practice, Boston Spa

Christopher Ashton

4 months ago

First class every time made to feel so so welcome fantastic service every single time why would you go any where else

Gemma Heron

9 months ago

I am writing this review to express my disappointment with the service I received this afternoon. I contacted Westwood to see whether it would be possible to obtain a repeat of the eye drops previously prescribed to my cat earlier this year, as she was presenting with the exact same symptoms of conjunctivitis. I made it clear that she does not travel well and that a visit would cause her considerable stress, so I was hoping for a solution that would avoid unnecessary distress. Despite explaining the situation, I was informed that a consultation was necessary in order to issue the same eye drops. While I accepted this requirement, I was charged £111 to confirm what I had already described over the phone, that my cat has conjunctivitis and needs the same medication as before. To add to the frustration, I have since found the identical eye drops available online without a prescription, and at a significantly lower cost, nearly £35 less than what I was charged by Westwood. This experience shows little regard for the welfare of my cat, who is now highly distressed and unwell after a stressful journey that could have been avoided. I hope you will take this feedback seriously and consider whether your current protocols truly support the best interests of the animals in your care.

Tracey

a year ago

What a lovely little vets practice. I recently swapped to Westwood after moving away from my previous area where I had used the same vet for ever. This lovely vet couldn’t have been more welcoming. They did a full assessment on my little old dog with no feeling of being rushed, and everything was explained. I am so glad I have made the move to Westwood